Assertive Communication - Makes You Be Heard
Assertiveness is about how you act in relationships and how effectively you communicate. Imagine what it would be like if you could express your wishes, feelings and thoughts in ways that improved your chances of getting what you want without infringing the rights of others. How would you feel if you could be true to yourself, stand up for your rights and resist attempts by others to put you down or take you for granted?
Assertiveness involves doing these things while at the same time listening to others and acting towards them with respect and honesty.
This workshop discusses some of the issues involved in behaving and communicating assertively. It explains ideas and methods that you can follow and practice to help you become more assertive.
This workshop will result some benefits to your organization
A. To help the higher levels communicate effectively to their subordinate: give instruction, delegate, motivate, give feedback, etc.
B. To help the subordinates to express their feelings like: agree and disagree, ask for a favor, reporting, etc.
C. To help your sales team to communicate effectively to customers: approaching, explaining, handling objection, manage expectation, etc.
After attending this workshop, participants are able to practice:
- Specific techniques for developing assertive behavior
- Specific techniques for changing your behavior in situations where you have a tendency to act non-assertively by being either:
- Too passive (not assertive enough) or
- Directly aggressive (unduly forceful. Through physically or verbally disrespecting the rights of others), or
- Indirectly aggressive (disrupting situations in subtle ways or by influencing and controlling people with manipulation)
a. Definition, principle
b. 3V’s in communication: Verbal, Voice & Visual
d. Parameter of communication success: “The meaning of communication is the response you get.”
e. Rapport: Success key to eliminate resistance in communication
f. Content versus Context
B. What is Assertiveness?
a. The benefits of being assertive
b. Ways if behaving that are not assertive
c. Problems arising from non-assertive behavior
d. Building your assertiveness
e. Emotional responses and a reasoned approach to assertiveness
f. Assessing your assertiveness
C. Assertiveness Basic
a. Rights and responsibilities
b. Communicating effectively
c. Seven (7) assertiveness techniques
D. Changing Non-Assertive Behavior
a. Changing passive behavior – gaining the courage to assert yourself
b. Changing aggressive behavior – learning to act reasonably
c. Self-esteem and assertiveness
E. Develop various communication style
a. Know your communication style
b. Know how to communicate with various type of people
D. Creating your own assertiveness plan
Xperiential and Professional Training (XP training)
Jl. Monjali No. 45 Sinduadi Mlati
Sleman Yogyakarta 55284
HP/WA : 08122758968