Assertive Communication - Makes You Be Heard
WORKSHOP DESCRIPTION
Assertiveness is about how you act in relationships and how effectively
you communicate. Imagine what it would be like if you could express your
wishes, feelings and thoughts in ways that improved your chances of getting
what you want without infringing the rights of others. How would you feel if
you could be true to yourself, stand up for your rights and resist attempts by
others to put you down or take you for granted?
Assertiveness involves doing these things while at the same time
listening to others and acting towards them with respect and honesty.
This workshop discusses some of the issues involved in behaving and
communicating assertively. It explains ideas and methods
that you can follow and practice to help you become more assertive.
Benefit
This workshop will result
some benefits to your organization
A. To help the higher levels
communicate effectively to their subordinate: give instruction, delegate, motivate,
give feedback, etc.
B. To help the subordinates
to express their feelings like: agree and disagree, ask for a favor, reporting,
etc.
C. To help your sales team
to communicate effectively to customers: approaching, explaining, handling
objection, manage expectation, etc.
Goals
After attending this
workshop, participants are able to practice:
- Specific techniques for developing assertive behavior
- Specific techniques for changing your behavior in situations where
you have a tendency to act non-assertively by being either:
- Too passive (not assertive enough) or
- Directly aggressive (unduly forceful. Through physically or
verbally disrespecting the rights of others), or
- Indirectly aggressive (disrupting situations in subtle ways or by
influencing and controlling people with manipulation)
Outline:
A. Communication
a.
Definition, principle
b.
3V’s in communication: Verbal, Voice & Visual
c.
Barriers
d. Parameter
of communication success: “The meaning of communication is the response you
get.”
e. Rapport:
Success key to eliminate resistance in communication
f. Content
versus Context
B. What is Assertiveness?
a.
The benefits of being
assertive
b.
Ways if behaving that are
not assertive
c.
Problems arising from
non-assertive behavior
d.
Building your
assertiveness
e.
Emotional responses and a
reasoned approach to assertiveness
f.
Assessing your
assertiveness
C. Assertiveness Basic
a.
Rights and
responsibilities
b.
Communicating effectively
c.
Seven (7) assertiveness
techniques
D. Changing Non-Assertive
Behavior
a.
Changing passive behavior
– gaining the courage to assert yourself
b.
Changing aggressive
behavior – learning to act reasonably
c.
Self-esteem and
assertiveness
E. Develop various
communication style
a.
Know your communication
style
b.
Know how to communicate
with various type of people
D. Creating your own
assertiveness plan
REGISTRATION INFO
Xperiential and Professional Training (XP training)
Jl. Monjali No. 45 Sinduadi Mlati
Sleman Yogyakarta 55284
E-mail: training@xp-training.info
HP/WA : 08122758968
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