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Communication Skill: ASSERTIVE TECHNIQUES FOR SUPPORTING TEAM

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Communication Skill: ASSERTIVE TECHNIQUES FOR SUPPORTING TEAM June, 19th – 21st 2013 –Bandung   Overview Supposedly to deliver assistance to many other teams, we often find difficulties in reconciliating needs with resources. And while doing so, poor communication skill may lead to bad situation, or worse, to a conflict. Such situations should not necessarily happen, and provided with proper   techniques we can maintain effective communication using what we call "assertive techniques" Assertive techniques strike the balance between aggressive and passive style. It allow you to deliver your message without being arrogant or indifferent. This sweet spot can be achieved by employing techniques derived from NLP approach to interpersonal communication. Training Objective Upon completion of this training, participants will be able: to differentiate between aggresive - assertive - passive to craft message that is clear and concise without ambigui