Communication Skill: ASSERTIVE TECHNIQUES FOR SUPPORTING TEAM



Communication Skill: ASSERTIVE TECHNIQUES FOR SUPPORTING TEAM
June, 19th – 21st 2013 –Bandung



 Overview
Supposedly to deliver assistance to many other teams, we often find difficulties in reconciliating needs with resources. And while doing so, poor communication skill may lead to bad situation, or worse, to a conflict. Such situations should not necessarily happen, and provided with proper  techniques we can maintain effective communication using what we call "assertive techniques"
Assertive techniques strike the balance between aggressive and passive style. It allow you to deliver your message without being arrogant or indifferent. This sweet spot can be achieved by employing techniques derived from NLP approach to interpersonal communication.


Training Objective
Upon completion of this training, participants will be able:
to differentiate between aggresive - assertive - passive
to craft message that is clear and concise without ambiguity
to deliver message with decency and dignity
to establish the fundamental of assertive techniques: mood - perspective - reframing


Agenda
Day 1
0800-1000     Intro to Assertive Techniques: Situation Dictates Techniques or Vice Versa?
1030-1200     Principles of Communication - SMRCE and which part often went wrong
1300-1500     Understanding & Controlling Mood: from Reptilian Brain to Amydala
1500-1700     Workshop: Mood Control
Day 2
0800-1000     Understanding Perspective: from 1st person to 2nd/3rd person point of view
1030-1200     Workshop:Taking Perspective
1300-1500     Case Study: Combining Mood Control + Taking Perspective
1500-1700     Simulation: Exchanging Roles in Workspace Situation
Day 3
0800-1000     Understanding How Brain Interpret Messages: Sensory AKV + Reframing
1030-1200     Workshop: Applying Reframing in SMRCE message crafting
1300-1500     Workshop: Performing Assertive Techniques
1500-1700     Workshop: Facing the Unexpected

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